HR Operation Practitioner - Navsari,Mumbai
- Trigent Software
- 0 - 4 years
- navsari,gujarat
- 9 months ago
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Job Description
Job brief:
We are looking for a HR Ops Practitioner that will be the liaison between our company and its current and potential Applicants / Employees / Clients / Applicants / Employees / Clients / Customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify Applicants / Employees / Clients / Customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage Applicants / Employees / Clients / Customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
Candidate expected interactions are within Candidate team and direct supervisor
Candidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate work
Candidate will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
Candidate will be required to help in the overall team's workload by managing Candidate deliverables and help the team when required
Candidate will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Requirements and skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
What makes a good HR Ops Practitioner?
A successful resource must have an excellent attitude towards their work and empathy for their Applicants / Employees / Clients / Customers' needs. They should also have excellent listening and problem-solving skills to provide the information or solutions their Applicants / Employees / Clients / Customers need.
Compensation & Benefits:
1.CTC upto 3.0 LPA
2.US Shifts (Rotational)
3.Transport Provided (2ways)
4.Work Place: Gigaplex, Airoli, Mumbai
Interview Process (Virtually):
1.HR Screening
2.Versant (Communication Test over a tool)
3.Trainers round (Communication Test over a phone)
4.Hiring Managers round: Video Chat
Interested candidates please share your cv - su*********p@tr****t.com
6370786***
Regards
Subhranita
Recuirtment Analyst
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Voice / Blended
Role: Voice / Blended
Employement Type: Contract
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: Trigent SoftwareLocation(s): Navsari,Gujarat
Keyskills: Inbound Customer Service Bpo Customer Service communication skills Inbound Voice Process recruitment Customer Handling
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Trigent Software
Trigent Software Limited is SEI CMM Level 4 and ISO 9001:2008 certified company. It provides an Offshore Software Development company with facilities in the United States and India with global client. Trigent is an early pioneer in IT outsourcing and offshore software development business. We enable...
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