Ensuring the SLAs(Response and resolution) are met
Keeping the track of KPIs like RCA, Value adds, Ticket reduction and automation.
Managing and motivating teams
Keeping track of the Team Productivity and ensuring productivity increase year on year.
Managinging shifts and rostering.
Team mentoring
Someone with good communication and leadership skills, that work with cross-functional teams and foster effect collaboration. Also someone that can be the point-of-contact for external as well as internal communications.
Ability to ensure deliverables meet the quality expectations
Project management and software support / development / implementation experience is desired.
Resource should be ready to work from Customer Location in Pune.
Job Classification
Industry: IT Services & Consulting Functional Area: Role Category: Technology / IT Role: Technology / IT Employement Type: Full time
Education
Under Graduation: Any Graduate Post Graduation: Any Postgraduate Doctorate: Any Doctorate