Assistant Collections Manager (BPO)
- Teleperformance
- 5 - 10 years
- Hyderabad
- 9 months ago
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Job Description
Hiring for Assistant Manager ( BPO Credit Card Collection)
BFSI process. bucket 1 to 3.
general shifts
Hyderabad
30% hike on current salary, up to 6.5 LPA
Responsibilities
- Oversee the daily operations of the collections department
- Implement effective collection strategies to achieve collection targets
- Monitor and analyze the performance metrics of the collection team
- Address and resolve client disputes or issues related to payments
- Train, mentor, and motivate the collection team to perform at their best
- Collaborate with other departments to streamline the collection process
- Prepare and present regular reports on collection activities and outstanding debts
- Ensure compliance with all relevant laws and regulations regarding debt collection
Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or related field
- Minimum of 3 years of experience in a collections or accounts receivable role
- At least 1 year of experience in a supervisory or managerial position
- Strong knowledge of collections procedures and regulations
- Excellent communication and interpersonal skills
- Ability to handle difficult conversations and resolve conflicts effectively
- Proven track record of meeting collection targets and improving collections processes
Skills
- Debt Collection ( calling)
- Team Leadership
- Conflict Resolution
- Financial Analysis
- Reporting
- Compliance
- CRM Software
- Negotiation
- Customer Service
please share relevant resumes to ra*********1@te****************s.com
Best Regards
Ramya V
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: CollectionsEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Hyderabad+ View Contact
Keyskills: Collection Management Banking Collection Outbound Bpo Operations Tele Collection Banking Process Credit Card Collection Collections Process Credit Collection
Fraud Alert to job seekers!
₹ 6-6.5 Lacs P.A
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