Duties and Responsibilities - To Ensure SLA Delivery for each process - To ensure quality of files processed by the Operations team are within the specified guidelines - PLCS files credit underwriting - Provide Feedback to RCOMs on Credit Process / Policies / Local Market on a regular basis. - Monitor & Ensure SLA for Early Delinquencies. - Achieve Service to Sales Numbers - Delivering desired TAT & Approval rate & other critical SLA deliverables for PLCS & CD business. - To ensure all cash management services at the branch are delivered - Achieve Service Related TAT & specific deliverables like Generating Tokens FTR TAT etc - Data Analysis & Sharing of best practices with team - Ensuring Implementation of Policies & processes - Coordination with various HO / Cross functional departments & providing feedback - Recruiting and manpower forecast & planning - Ensuring highest levels of employee relationship motivation & engagement to drive results & high levels of employee Satisfaction - Vendor Management (CPV Agencies) - Ensuring Compliance & Integrity within the area/region - To Support all New Initiatives & Functional Projects of the Function , * " Should have 5-7 years experience, and minimum 2 years managing branch operations Should be a post graduate preferably Should have collaborative work style to engage with peers & colleagues across the company. Should have excellent communication skills along with strong presentation and data analytics skills. Self-motivated and a self-starter"
Employement Category:Employement Type:
Banking / Financial Services Role Category:
Finance / Accounts / TaxGeneral / Other Software Functional Area:
Posting open for Cluster Manager - Credit
cash management services
statements of work sow