Walk-in Drive For -Customer Support Associate (Voice Process)
- Accenture
- 0 - 3 years
- Mumbai
- 1 month ago
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Job Description
Are you looking to build an extraordinary career in Customer Support Voice Process? What would you do? You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs, and accelerate sales cycles. The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks. The Customer Service Management team focuses on managing the organization's interaction with current and potential customers. The team is responsible for handling customer queries, enhancing customer satisfaction, ensuring customer retention and ultimately driving sales growth. The team is also responsible for improving business relationships with customers. What are we looking for?
- Adaptable and flexible
- Ability to work well in a team
- Commitment to quality
- Process-orientation
Role & responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
- Your expected interactions are within your own team and direct supervisor.
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- The decisions that you make would impact your own work.
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
- Please note that this role may require you to work in rotational shifts
Job Location: Mumbai (Vikhroli) (Current location - Mumbai mandatory)
Qualifications: Any Graduation.
Experience: Freshers or HSC passed with 6 months experience into International Voice can apply.
Transportation: Two-way Cab facility will be provided (Pick and drop location should be with-in Accenture Transportation boundary).
We look forward to welcome you to the Accenture family!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Walk-ins
Contact Details:
Company: AccentureLocation(s): Mumbai
Keyskills: Excellent Verbal And Written Communication Skills Bpo Voice Inbound Calls Voice Process International Voice Process Inbound Process Inbound Voice Process Inbound Customer Service Customer Care Outbound Process Voice Support International BPO
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