Resident Engineer 2
- Jio
- 2 - 7 years
- Hyderabad
- 9 months ago
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Job Description
Role: Enterprise Resident Engineer_L1/L2 Support
Position: Engineer / Sr. Engineer
Experience (in Yrs) - 2-5 years
Contract Duration: 6 Months to 1 year
Attributes
- Understanding of Wi-Fi Network Architecture, Topology.
- Knowledge of Data and IP layer fundamentals.
- Knowledge of MPLS network
- Knowledge of handling large Telecom / ISP Enterprise customer network.
- Knowledge of Wi-Fi Access Points, switches, controllers.
- Understanding for Wi-Fi 802.11 std, security protocols, knowledge of troubleshooting steps.
Key Skill Required
- Able to perform with defined goals and set targets to meet organization objective
- Effectively manages the L1/L2 support at customer location.
- Effectively highlights the customer end issues to customer IT team.
- CCNA is added advantage.
- Able to drive the SRs resolution as per stipulated timelines with various JIO internal teams.
- Take faster decision and follows company guidelines, procedures and process
- Ability to coordinate with Field Teams and internal teams.
Key Responsibilities
- Ability to work with various internal stake holders and get the SRs resolved on priority.
- Can able to do the FLT for Wi-Fi Solution with the customer end stake holders.
- Coordinate with internal JIO teams ESOC , ENOC, Field , NHQ teams for faster resolution of fault.
- Reporting of link status Daily / weekly / monthly wise & ensure to maintain the customer link uptime.
- Constant communication and interaction with customer IT/SPOC for all service related issues/ delivery.
- Can able to do the FLT with the customer end stake holders.
- Open SRs pendency report should be re-concile on daily basis with customer before flashing to all respective stack owners.
- DC/DR link monitoring and do escalation internally for quick restoration
- Has to handle customer escalation and feedback effectively in time bound manner
- Release the tracker on fault management to customer as well as internal stake holder.
- Work on SLA bound and get the monthly/ Quarterly reports.
- Link monitoring and FT life cycle management on various scenarios.
- Helping Jio team to better stake holder management at Customer end.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Hardware & Networks, Role Category: IT NetworkRole: Wireless Network EngineerEmployement Type: Full timeContact Details:
Company: JioLocation(s): Hyderabad+ View Contact
Keyskills: Network Engineering L1 Support WiFi Server Support LAN Network Support CCNA
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