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Assistant Manager - Quality - Bhayander Mumbai @ Pes Hr Services

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 Assistant Manager - Quality - Bhayander Mumbai

Job Description

:

 

  • Roles and responsibilities:

    •  To manage transaction quality profile for an email process for our domestic insurance client
    • To conduct audits as per defined guideline and sampling for transaction monitoring
    • To ensure 100% closure of feedbacks
    • To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls
    • To drive process improvement initiatives
    • To drive calibration sessions with internal or external customers
    • To conduct training for group of agents, when needed
    • To conduct quality induction for new hire batch
  • Technical skills:

    • Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
    • Should have excellent communication skills (written and spoken)
    • Preferred to have six sigma knowledge and understanding of basic QC tools
    • Must have good analytical skills
  • Management skills:

    • Good Team handling skills
    • People Management
    • Good communication skills

 

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Assistant Manager - Quality - Bhayander Mumbai

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Keyskills:   quality assurance bpo calibration csat rca call audit quality reporting transactional quality six sigma

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₹ 3.5 Lakh/Yr

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Pes Hr Services