General Manager - Process Training @ Qween

Job Description

JOB DESCRIPTION

 

Have to lead and train the team of trainees       

Provide process training in international market like US AND UK       

Work with the Vertical leads in providing inputs on development areas for projects initiated.

Provide real time support to teams working on projects.

Should be knowledgeable on the business/process.

Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients   

Should have analytical ability and ability to understand the business impact of nos.   

Should be able to manage multiple teams / clients and multiple locations   

In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements   

Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration.

Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives   

Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function   

Maintain vertical hygiene by ensuring reports, data and documents are in place   

Promote behavioral training programs and promote the programs in order to ensure maximum participation.    

Should have worked on various training methodologies and have knowledge on Instructional designing   

Should be aware of tools like Flash player, Captivate and videos etc.    

Should have done Market Research & analysis on training models and know what is happening in the training industry   

Should have worked on Innovative projects on transformation for training    

Knowledge of various digital tools & Instructional designing preferred

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Operations Management / Process AnalysisMarket Research (MR)
Functional Area: Not Applicable
Role/Responsibilies: General Manager - Process Training

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Keyskills:   process training training delivery training operation contributor individual