Ccd & Service Billing Representative Eamer @ Vvinayak Associates

Job Description

CCD & Service Billing Representative EAMER

Identification

1.1 Job Title: CCD & Service Billing Representative EAMER

1.2 Department: Business Operation Center EMEAR Support

1.3 Reporting Relationship: Team Lead EMEA Service Parts

1.4 Location: Mumbai

1.4 Geography: EMEAR

2. Position Profile:

2.1 Requirements

- Indispensable (I)

- Desirable (D)

Specification Characteristics Requirement

Education Bachelors degree desirable I

Language Excellent verbal skills: Accent neutral spoken English. Excellent written English I

Schedule Monday to Friday 8 hours shift between 12PM to 9PM Mumbai time. Flexibility to shift schedules I

Experience 35-year experience in Customer Order Service background D

Skills High customer Service orientation Detail-orientation and good analytical skills Ability to communicate at different levels Have knowledge of the payment and credit cycles. Good problem-solving as well as organizational skills Ability to both work effectively in a team and independently Timely response to internal and external customers. Focused on service and understanding of accounts for your organization Customer Focused (internal and external) D

Knowledge SAP, MS Office (Excel), Winshuttle, D

4. Position Objetive:

Providing internal customers, suppliers and the general public with quality customer service; responsible for the auditing of the billing processes in a timely manner and making necessary corrections to the information. Keeping internal control systems updated for quick and accurate tracking.

5. Responsibilities:

SCA- Service contract administration

Presents offers for service.

Evaluates, monitor, create, cancel contracts as per request based on provided procedures and extends existing contracts as required by the customer

Invoice releasing and issuing credit notes in SAP.

Recommends to customer any price updates according to the procedures

Proactively monitors backlog of service contracts using different tools and reports

Information related to any contract adjustments should be provided to the customer in due time, ensuring transparency

CCD- Customer care dispatch

Represents the interface with the Service Department and Logistics Service Parts Department

Acts as one contact to the Customers/stake holders/country and functional representatives, communicating all relevant information and ensuring customer satisfaction

Having the role of Dispatcher, he/she receives service requests from customers and field engineers via phone, e-mail or fax

Records all data provided by the customer in the systems, in order to make sure that the signaled issue will be solved; takes all and any relevant pieces of information in order to help solving the case, making sure the field engineers who are going to contact / visit the customer will be informed correctly and as rapidly as possible

Places spare part orders for customer.

Upon request from field engineers/ stake holders/country and functional representatives (received via phone, fax or electronic mail) the dispatcher offers data about equipment (location, historic), spare parts, customers, contact people

Plans and keeps track of activities performed by field engineers;

Places spare parts orders for field engineers, respecting indicated destination details

In special situations, performs the formalities needed for closing cases, by registering all data from feedback sheets in the system

Performs needed formalities in order to register newly installed equipment in the system

Issues, gets approved and sends to the requesting parties (customers or field engineers) quotes for acquisition of spare parts and service calls, based on data existing in the systems and on requirements specific to his / her area of responsibility

Experience - 3yrs to 8 yrs

CTC- 3.5 Lakh to 8 Lakh

Employement Category:

Employement Type: Full time
Industry: Management Consulting / Strategy
Role Category: Customer Service (Domestic)Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Ccd & Service Billing Representative Eamer

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Keyskills:   sap center office billing business service ms operation lead team