Job Description
Oversee operational processes and ensure smooth, efficient execution of daily tasks.
Coordinate with internal teams (sales, customer support, logistics, etc.) to ensure timely and accurate service delivery.
Analyze operational data, track performance metrics, and identify areas for improvement in service processes.
Manage service escalations, resolve complex issues, and ensure customer satisfaction.
Develop and implement process optimization strategies to enhance operational efficiency and reduce costs.
Prepare and maintain reports on operational performance, service quality, and productivity.
Ensure compliance with company policies, regulatory standards, and service level agreements (SLAs).
Train, guide, and support junior team members to ensure effective service execution.
Job Classification
Industry: Banking
Functional Area / Department: Sales & Business Development,
Role Category: Sales Support & Operations
Role: Sales Support & Operations - Other
Employement Type: Full time
Contact Details:
Company: Bajaj Finance
Location(s): Ahmedabad
Keyskills:
Finance management
Area management
service delivery
process optimization
operational processes
customer support
Lifestyle Finance