Job Description
Dear Candidate,
Greetings !!!
we have openning for Call Auditor -Quality Analyst,Interested candidates can share the updated resume on Bh***************r@sb******c.com with following details
Current CTC :
Expected CTC :
Notice Period :
Broking Experience :
JOB PROFILE
Key Activities / Accountabilities /Skills
- Good communication skills
- Call monitoring and providing actionable insights
- Through monitoring, a QA analyst should gather information to improve agent performance
- Process product reviews and inform the development team of defects and errors
- Monthly Calibrations with operations team
- Share TNIs (Training Need Indictors) basis the audit observations
- Conduct Soft skills trainings for Inbound/Email associates
- Timely conducting SQ review with operations teams
Essential Educational & Experience Qualification
Qualification Needed : Graduation / Post Graduation
Total Years of Experience : 2 years & above
Relevant Experience : min 1 year in Broking Industry
Role : Call Centre SQ Auditor
Location : Lower Parel
Department Customer support group
Job Classification
Industry: Financial Services (Broking)
Functional Area: Role Category: Investment Banking, Private Equity & VC
Role: Investment Banking, Private Equity & VC
Employement Type: Full time
Education
Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: MPHIL in Medicine, Botany, Pharmacy, Microbiology, Zoology, Bio-Chemistry/Bio-Technology, Biomedical, Nursing, Radiology, Biotechnology
Contact Details:
Company: SBICAP Securities Limited
Location(s): Mumbai
Website: https://www.sbicapsec.com
Keyskills:
Call Monitoring
Call Quality
Quality Analysis
Quality Check
call auditor
Quality Audit
Presentation Skills
Quality Monitoring
Quality Tools
communication skills