Quality Associate @ JPMorgan Chase Bank

Join the dynamic team at JPMorgan Chase, a global leader in financial services, where we deliver comprehensive solutions through our Consumer & Community Banking division. As a Quality Associate, you will play a pivotal role in enhancing our operations, promoting efficiency, managing projects, and leading automation efforts. You will also support quality testing data analytics, quantitative sampling, and AI/machine learning initiatives, providing key insights through reporting and analytics.

As a Quality Associate in the Consumer and Community Banking Collections, Recovery, and Auto Operations team, you will be instrumental in enhancing our quality operations. Your duties will encompass supporting data analytics for quality testing, quantitative sampling, and initiatives involving Artificial Intelligence and Machine Learning. You will also focus on improving efficiency, managing projects, and spearheading automation efforts. Furthermore, you will provide valuable insights through comprehensive reporting and analytics.

Job Responsibilities

- Mentor a team of quality specialists, fostering collaboration and high performance. Set objectives, provide feedback, and conduct quality checks to ensure continuous improvement.
- Model Chase Values and foster an inclusive community. Prioritize strategic initiatives to align with organizational goals.
- Identify gaps and recommend solutions to enhance customer experience and streamline operations.
- Lead projects from start to finish, addressing potential issues and ensuring timely completion.
- Collaborate to design effective solutions, evaluate systems, and develop improvements.
- Analyze data to identify trends and opportunities, delivering insights through management reports.
- Identify and implement automation and AI/ML opportunities to enhance quality processes.
- Design and execute critical tests, developing quantitative sampling methodologies.
- Respond urgently to escalated issues and provide rapid ad hoc analysis for management.

Required qualifications, capabilities and skills

Preferred qualifications, capabilities and skills