Customer Service Associate
- Firstsource
- 0 - 1 years
- Bengaluru
- 2 months ago
- Email to a friend
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Job Description
Function/Department: Backoffice Operations
Role Description:
In this role, you will solve back-office transactions using the industry training, process training and work
instructions provided to you. You shall play an key role in resolving the transaction correctly and
efficiently, which has a direct impact on the customer experience.
What are we looking for?
Skills and Competencies
- Ability to work well in a team
- Results orientation focused on efficient and quality work
- Agility for quick learning able to comprehend training provided virtually, in person and through
written work instructions
- Logical reasoning, good analytics skills and ability to work with numeric and non-numeric data
- Detail orientation meticulous in understanding the problem and then solving it as per
instructions provided. Cross-check and double-check actions.
- Uses PC application and functions, such as Excel, Word, PowerPoint or client-specified software.
Typing Skills - 20 wpm with 90 % accuracy
- Works efficiently towards achieving the SLA based on the project requirement and meets the
specified quality standards
Roles and Responsibilities:
- In this role, you are required to solve routine problems, largely through referring to training and
guides provided
- Your primary interaction is within your own team and your direct supervisor. This is a work-from office role.
- The decisions that you make impact your own work and those of your colleagues and client. You
will be given detailed instructions on all tasks
- You will be an individual contributor as a part of a team with a predetermined scope of work
- Please note that this role may require you to work in rotational shifts
Role Holder Profile
Preferred educational qualifications: Minimum Graduation else diploma holder with work experience.
Preferred work experience: Fresher/Experienced with a minimum of 1 year of experience in a
Utilities/Insurance/BFS transaction processing back-office transactions
How to Apply:
Interested candidates can contact HR, Zulfi, on 9945093***.
Please send your updated resumes to Zu******m@fi********e.com.
Shortlisted candidates will hear from us as quickly as possible.
We look forward to receiving your applications and potentially having you join our dynamic team!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Freshers
Contact Details:
Company: FirstsourceLocation(s): Bengaluru
Keyskills: Back Office Processing Back Office Back Office Support Backend Operations Back Office Operation Backend Process
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