Operations Manager @ Teleperformance

Home > Customer Success, Service & Operations - Other

Operations Manager

Teleperformance
10 - 17 years
Hyderabad
2 months ago
Email to a friend
Report this job

Job Description

Role & responsibilities

Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines
Encourage And Motivate Team To Meet Organizational Goals
Develop Team Skill Sets And Manage Personal Development Goals For The Team
Proactively Updates On New Procedure
Responsible For Staff Retention Within The Team
Presents Detailed Information And Responds To Questions From Managers, Clients And Customers
Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor
Responsible For Feedback And Coaching
Good MS Office Knowledge
Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client
Will Be Responsible For Hourly & Daily Performance
Will Be Responsible For Client Communication For His Process
Need To Ensure Low Performers Are Motivated, To Get The Required Revenue From Them
Ensure Prompt & Accurate Service & Achievement Of Target
To Identify Training/Coaching Needs Of Team Members And Provide The Same To The Manager
Should Have Good Knowledge Of MS Excel
Good Communication Skills
Team Handling Skills

Hand on Experience on google Adwords,

Preferred candidate profile

Candidates interested for international process and night shift can apply

Perks and benefits

As per company policy

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Teleperformance (TP)
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

500 characters remaining

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Team Management Bpo Operations Google AdWords AdWords SLA Management Service Level Rostering Shrinkage Aht Attrition Linkedin Ads Client Management Google Ads Facebook Ads Instagram Ads People Management Skills Bing Ads CSAT

Fraud Alert to job seekers!

₹ 20-25 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

HC & Insurance Operations Senior Representative

NTT DATA Business

0 - 1 years

Coimbatore

2 days ago

₹ Not Disclosed

Executive - E-visa - Operations

Not Available

1 - 3 years

India

1 day ago

₹ Not Disclosed

BOT Analyst (Business Operations and Technology Analyst)

TEKSKILLS

3 - 6 years

Hyderabad

3 days ago

₹ Not Disclosed

Manager / Snr Manager- Operations/training/quality - Ctc Upto 18 Lakhs

Hiring reputed Client

5 - 10 years

Pune

5 days ago

₹ 10-18 Lacs P.A.

Teleperformance

Company Name: Teleperformance Location IndoreHR Contact Details: Name: Vivek Peter Contact Number: 7351360074 Kindly what's app your resumes on the numberEmail; vivek.peter@teleperformancedibs.com also mail us your resumes.

Operations Manager @ Teleperformance

Home > Customer Success, Service & Operations - Other