Infosys Bpm Is Hiring-walkin For Service Desk-voice Process-pune
- Infosys BPM
- 1 - 2 years
- Pune
- 4 months ago
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Job Description
Greetings from Infosys BPM Ltd.,
We are hiring for Service Desk - International Voice Process in Pune, please walk-in for the interview on 21st to 25th April 2025 at Pune.
Note: Please carry a copy of this email to the venue.
Work Location for this job role is in Pune.
Interview Time: 10 AM to 1 PM
Interview Date: 21st to 25th April 2025
Interview Venue:
Infosys Limited Phase 1 Rajit Gandhi Infotech Park, Building B1, Ground Floor, Hinjewadi, Pune, Maharashtra- 411057
Education Qualification: Full-time graduation / Post graduation
Shifts: 24*7 rotational shifts
Please find below Job Description for your reference:
Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune)
Role: Service Desk - International Voice
Shift: 24/7
Location: Pune (Work from office)
Experience: 1 - 2 Years
Job Description
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Work from Office
Must adhere and non-negotiables:
- Excellent in communication
- Comfortable working in US shift
- 24*7, flexible shifts
- 100% WFO, no hybrid
Preferred Qualifications: Any Graduate
Documents to Carry:
- Carry a print out your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Regards,
Infosys BPM
Talent Acquisition | INFY HR
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information Security,
Role Category: IT Support
Role: Head - Tech Support
Employement Type: Walk-ins
Contact Details:
Company: Infosys BPMLocation(s): Pune
Keyskills: Voice Process Service Desk International Voice Process IT Helpdesk IT Support Voice Support Desktop Support IT Service Desk Technical Helpdesk Ticketing Tools Technical Support Technical Voice Process International BPO
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