Center Head / Hospital Operation Manager
- Dr Agarwals Eye
- 1 - 5 years
- Rajkot
- 1 month ago
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Job Description
Roles & Responsibilities:
Core Objective:
- To handle operations of the center seamlessly
- Drives the center revenue and achieves target
- Contributes directly to top line revenue
Core Skills:
- Good oral and written communication skills in Regional Language, English
- Good people skills, be a Team player - Networking & Relationship Building
- Personal integrity, ability to deal with sensitive issues with tact, diplomacy and judgment
- Maintain complete discretion and confidentiality
- Planning, Organizing, Prioritizing & Time Management skills
- Personal Grooming, Good Etiquette
- Ability to handle stress, crisis management & extended working hours.
Job description
- Ensure smooth functioning of all healthcare operations in the assigned hospital.
- Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence.
- Handling the revenue of the hospital.
- Ensure smooth functioning of the assigned branch.
- Tracking branch performance.
- Focus on patient satisfaction and quality.
- Credit billing status to be monitored. Pending ALs to submission of bills.
- Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
- Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
- Report to be submitted to Management on time.
- Giving On Job training to Counselors, Patient care associates.
- Random Counseling.
- Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
- Interaction with Doctors about Targets, High Value Cases & Procedures.
- Co-ordination with Surgeons.
- Attending to patient Complaints of your zone & speaking to them personally.
- Prepare monthly tour plan and submit for approval.
- Daily and monthly report with summary of area with explanation.
- Define and drive Standard Operating Procedures for service excellence.
Job Location: Indore and Ahmedabad
Please do reach out for any clarification, Mariya - 9712687*** Interested candidates Call/watsapp or can share your updated resume to ma*****a@dr******l.com
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: Dr Agarwals EyeLocation(s): Rajkot
Keyskills: Center Management Operations Target Achievement Team Handling Branch Operations Branch Management Profit Centre Operations Counselling Profit And Loss Account PNL Ebitda Heading Branch Branch Sales Revenue Expansion Branch Supervision Branch Handling
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