Team Lead - ORM - Banking Operations
- Net Impact Solutions
- 5 - 8 years
- Noida, Gurugram
- 9 months ago
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Job Description
We are looking for a dynamic team lead to lead one of NetImpact online/social media customer service banking operations.
Position : Team Lead - ORM
Location - Noida, Sector - 128 (Candidates open for Noida location are only recommended to apply)
Experience - Must have minimum 4 years experience into social media escalations in BFSI/banking operations profile.
Preferred candidate profile:
- Must have an experience of handling a team or should have led a team before with a bank or any fintech company or process.
- Proven experience in social media management/escalation and customer service.
- Candidates from Banking or fintech industry with social media escalations experience are only recommended to apply.
- Excellent communication and written English skills.
- Dynamic personality.
- Must have leadership skills to manage a good strength of team.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Job Profile:
- Manage a team of professionals working on social media escalations/email for a banking process.
- Managing the day to day activities of the team.
- Motivating the team to achieve organizational goals.
- Delegating tasks to the team members.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
- Creating a pleasant working environment that inspires the team.
Please share your resume with Shweta on 9873630*** with the job title.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Net Impact SolutionsLocation(s): Noida, Gurugram
Keyskills: Online Reputation Management Banking Process social media escalations Banking Operations
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Net Impact Solutions
NetImpact is a ten-year-old organisation with over 450 employees, working in the areas of Online Customer Care and Social Analytics. We work with blue-chip global brands and have presence in 6 overseas markets. We take pride in being a team with high integrity and dependability, specifically ...
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