Sr. Technical Support Engineer @ Juniper Networks

• Candidate should be a technical expert in Network Security products specifically in Firewall technology. Candidate should have in-depth knowledge about Implementation scenarios, configuration and troubleshooting of Firewall related issues.
• In-depth knowledge of Virtual Private Networks VPNs wrt. Design, Implementation Scenario s, Connectivity troubleshooting and other Algorithms such as DES, 3DES, MD5, SHA, PKI etc.
• Candidate should have very strong fundamental "core" networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.
• Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
• Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.
• Ability to understand and troubleshoot various network problems using variety of tools including and not limited to packet captures, and logs
• In-depth knowledge, not limited to understanding but troubleshooting of, IP routing protocols (OSPF, BGP, RIP), IPSEC VPN, and xDSL Technologies, , MULTICAST .
• In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).
• Effectively utilizes complex lab setups to duplicate and solve problems.
• Excellent verbal and written communication, interpersonal, presentation and customer handling skills.
• Must be a team player and should be ready for weekend on call/in-office support as needed.
• Ability to interact effectively at all levels with sensitivity to cultural diversity.
• Ability to learn quickly and adapt to new product support as organization evolves.
• Ability to multitask and prioritize work effectively.
• Train and mentor junior engineers and peers
• Proven crisis management, prioritization and organizing skills.

Minimum Qualifications:

• Requires B.E. in Electronics/Engineering or Computer Science ( or equalent) with minimum 8 years of experience in Network security.

Candidates with experience and knowledge in any of the following would be preferred:

• Good working knowledge of Application layer protocols and functions such as FTP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.
• Demonstrated ability to provide third tier and technical support for Security related products like Commercial Firewall s, IPS/IDS, Unified Threat Management Systems (UTMs).
• Understanding, Integration and troubleshooting of Various OS es like Windows, UNIX and MAC and their specific application technologies like NIS, NFS, Sun-RPC, MS-RPC etc. in a security enabled environment.
• Certified in either of JNCIA, JNCIS-SEC, JNCIP-SEC, CCNA, CCNP other certifications are added plus