Systems Engineer - It Service Management_ham,sam & Expense Management
- Infosys BPM
- 2 - 4 years
- Bengaluru
- 1 month ago
- Email to a friend
- Report this job
Job Description
Role: System Engineer (IT Service Management)
Experience-3+Years
Location-Bangalore
Mandatory skills: HAM, Expense Management, Datacom (Both Hardware and Software experience preferred)
Education and Experience: BE/BTECH degree
Notice Period: Immediate Joiners
Skills:
- Strong knowledge in Hardware Asset Management (HAM) and Expense Management.
- IT Asset Lifecycle & Invoice Management.
- Excellent communication skills.
- Experience with IT audits (ISO20K, 27K).
- Compliance management.
- Expert in MS Excel.
- Knowledge of ServiceNow.
JD,
- More than 5 - 6 years of relevant experience in IT Asset Lifecycle & Invoice Management processes.
- Should be experienced in day to day Asset Management & Expense Management related activities
- Should have strong knowledge in all areas of HAM and Expense Management
- Excellent written, verbal and presentation skills for interacting with internal and external customers
- Manage IT hardware asset portfolio with respect to risk,cost control, governance, compliance, and performance objectives.
- Maintain company policies and processes.
- Manage a team of IT Asset Specialists
- Plan and implement IT hardware asset life cycle strategy; advise Procurement and IT Operations in procurement strategies for IT hardware acquisition.
- Serve as IT hardware asset management subject matter expert.
- Optimize usage and cost of IT hardware deployments.
- Manage acquisition, deployment, utilization, tracking, security, and final disposition of IT assets.
- Should be flexible to work in different shift timings and coordinate with different teams across geographies.
- Should be experienced in handling various IT audits ISO20K, 27K etc
- Experience in Compliance management w.r.t., IT Asset Management and Invocie Management
- Extreme detail oriented in all aspects of work.
- Ability to understand and interpret KPIs, SLAs and other IT service performance metrics as related to Asset Life Cycle Management and perform within the contract requirements.
- Ability to work as an effective team member as well as a self-motivated individual contributor. Proven ability to deliver high quality work on time and with minimal supervision, this role requires a self-starter.
- Ability to multi-task and prioritize working in a fast-paced environment.
- Expert level use of MS Excel in working with multiple large data sources to combine for use in problem resolution.
- Focused on planning ahead and managing time well.
- Strong bilingual skills (English) in both written and verbal communications.
- Willing to put in extra time and effort in crisis situations.
- Understand the core aspects and functionality of different service contracts during the life cycle of each asset based on the needs of the end customers/ end users (third party maintenance vs OEM prepaid maintenance, lease contracts and asset reuse
- Understand differences between warranties and maintenances, and what supports what.
- Experience in tracking of purchase orders information.
- Knowledge and experience of working in Service Now
Personal Attributes:
- Detail-oriented.
- Able to multitask and prioritize.
- Strong English skills.
- Willing to work extra during crises.
Regards,
Infosys BPM Recruitment team
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information Security,
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time
Contact Details:
Company: Infosys BPMLocation(s): Bengaluru
+ View Contact
Keyskills: Datacom Expense Management Hardware Asset Management Software Asset Management IT Asset Management
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in