L2 & L3 Technical Support Engineer...Python Basics is mandatory
- Gyanmatrix
- 2 - 5 years
- Coimbatore
- 2 months ago
- Email to a friend
- Report this job
Job Description
What's the Job: L2 Support Engineer --- Python is mandatory
Where do I work: Gyan Matrix Technologies Pvt Ltd
Experience: 2 - 5 Years
Shift Timings: 8 PM to 6 AM IST
Job Responsibilities:
- Act as the first point of contact for customer-reported issues.
- Monitor application performance and identify potential bugs or system issues.
- Accurately document and escalate issues to the L2 support team for resolution.
- Follow up with the L2 team to ensure timely resolution while maintaining SLAs.
- Continuously monitor system logs, alerts, and dashboards for proactive issue detection.
- Report outages, performance bottlenecks, and unexpected system behaviors.
- Communicate effectively with users and internal teams to gather necessary troubleshooting details.
- Maintain accurate records of all reported incidents using ticketing tools (JIRA, ServiceNow, Zendesk).
- Develop and update issue tracking reports, knowledge base articles, and SOPs.
- Assist in training new team members on issue detection and logging best practices.
Required Skills:
- 3 to 5 years of experience in L1 technical support or application monitoring.
- Proficiency in Python for basic scripting and automation.
- Strong analytical and troubleshooting skills.
- Basic knowledge of API integrations, databases, and debugging tools.
- Experience with ticketing and incident management tools (JIRA, ServiceNow, Zendesk).
- Excellent verbal and written communication skills for documenting issues.
- Prior experience in a shift-based or 24x7 support environment.
Preferred Qualifications:
Knowledge of Python for log analysis, debugging, and automation tasks.
Exposure to cloud-based SaaS environments.
Basic understanding of system logs, SQL queries, and application performance monitoring.
Familiarity with ITIL frameworks and best practices in incident management.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security,
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: GyanmatrixLocation(s): Coimbatore
Keyskills: Application Monitoring Troubleshooting Python support engineer SQL Ticketing Tools Database Management API Incident Management ITIL Process Monitoring Tools Performance Monitoring
Similar positions
Gyanmatrix
We are a team with a passion for creativity - creativity makes us happy. Our talented teams craft the best code, best services, best solutions and design amazing user experiences for our clients. We have done it for mass Media and Publishing giants in the past and we truly believe in the transformat...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in