Lead - Delivery
- Omega Healthcare
- 5 - 8 years
- Chennai
- 9 months ago
- Email to a friend
- Report this job
Job Description
Responsibilities:
- Monitor, identify, and resolve performance, behavior, and attendance issues using prescribed performance management techniques.
- Address and act on personnel and disciplinary matters in a timely and professional manner.
- Provide subject matter expertise and guidance to Quality Control Analysts within the team.
- Ensure training needs of subordinates are identified and met appropriately.
- Adapt to requirements for meeting service level agreements under the supervision of the Operations Manager.
- Successfully complete all client-related training and maintain accurate training records.
- Conduct regular team meetings with direct reports.
- Communicate all process and client updates to direct reports within specified timelines and maintain documentation of such communications.
- Act as the single point of contact for assigned team members regarding job-related needs and help foster a harmonious work environment.
- Oversee the day-to-day functional supervision of the work group, including work assignments and attendance monitoring.
- Provide input into the selection, training, development, and performance appraisals of the work group in accordance with organizational policies and compliance requirements.
- Minimum of 56 years of professional and relevant experience in medical coding, with a specialization in Surgery.
- Proven experience in client and stakeholder management, as well as team management.
- Must hold a valid coding certification such as CPC, CCS, COC, or AHIMA.
- Any graduate degree is acceptable.
- General Shift / Day Shift
- Work From Office (WFO)
Job Classification
Industry: BPM / BPOFunctional Area / Department: Project & Program Management, Role Category: Technology / ITRole: Director - Program ManagementEmployement Type: Full timeContact Details:
Company: Omega HealthcareLocation(s): Chennai+ View Contact
Keyskills: Delivery Management vendor management medical coding project management team management stakeholder management performance management
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in