General Manager - Delivery @ Omega Healthcare

The General Manager (GM) - Operations will play a critical role in the execution, management, and continuous improvement of operational strategies across the organization. This role is responsible for overseeing complex operations, leading cross-functional teams, and driving process optimization while ensuring alignment with overall business objectives. The GM will work closely with senior management to support strategic initiatives and ensure high standards in operational performance.

Key Responsibilities:

• Strategic Operations Leadership:
  • Collaborate with senior management to develop and execute operational strategies that align with the companys goals and vision.
  • Drive operational excellence across multiple departments, ensuring smooth and efficient day-to-day operations.
  • Oversee and manage complex operational projects, ensuring that they are completed on time, within budget, and meet business objectives.
• Team Management & Development:
  • Lead, mentor, and develop teams, including managers and supervisors, fostering a culture of accountability, innovation, and continuous improvement.
  • Develop performance standards, conduct regular evaluations, and provide coaching and professional development opportunities for staff.
  • Ensure that all team members understand their roles and responsibilities and that they are equipped to perform their duties efficiently.
• Process Improvement & Efficiency:
  • Identify opportunities to streamline operations, improve quality, and reduce operational costs.
  • Implement and oversee best practices in process optimization, leveraging technology and automation where applicable.
  • Monitor KPIs and other performance metrics to track operational effectiveness and identify areas for improvement.
• Cross-Functional Collaboration:
  • Work closely with senior management teams in departments such as Finance, HR, Sales, and IT to ensure seamless integration of operational activities and the alignment of cross-functional objectives.
  • Participate in strategic decision-making processes to drive organizational growth and operational success.
• Financial & Resource Management:
  • Oversee the operations budget and ensure cost-effective management of resources.
  • Manage supply chain, procurement, and inventory processes, ensuring optimal use of resources.
  • Approve capital expenditure and resource allocation in line with operational requirements and financial targets.
• Risk & Compliance Management:
  • Ensure operations adhere to all relevant regulatory, health, safety, and compliance standards.
  • Manage risk by identifying potential operational bottlenecks, addressing challenges, and ensuring timely mitigation of risks.
  • Lead efforts to maintain or improve industry certifications or quality standards as required.
• Reporting & Analysis:
  • Provide regular reports on operational performance, including key metrics such as productivity, efficiency, quality, and cost control.
  • Present operational performance insights and strategic recommendations to senior leadership for decision-making.
• Customer Focus & Stakeholder Management:
  • Ensure high levels of customer satisfaction by meeting and exceeding service delivery expectations.
  • Manage relationships with key internal and external stakeholders to maintain operational alignment with business priorities

Qualifications & Skills:

• Education:
  • Bachelors degree or A Masters degree (MBA) or relevant certifications is highly preferred.
• Experience:
  • 15 years to 20 year of experience in operations management in US healthcare RCM (Majorly Medical Coding along with AR & Billing), with at least 8 to 10 years in a managerial role
  • Extensive experience in driving process improvements, cost optimization, and managing large teams across operations.
• Skills:
  • Strong leadership and people management skills, with the ability to inspire and motivate teams.
  • Expertise in operational strategy, project management, and continuous improvement initiatives (Lean, Six Sigma, etc.).
  • High level of proficiency in operational management systems, ERP software, and data analysis tools.
  • Excellent financial acumen, with experience managing budgets, costs, and resource allocation.
  • Excellent communication skills, both written and verbal, with the ability to communicate effectively with all levels of the organization.
  • Strong problem-solving abilities and decision-making capabilities in fast-paced, complex environments.