Sales Operations Support (Contractual)
- Sophos
- 2 - 6 years
- Remote
- 2 months ago
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Job Description
- Assist Sales with quoting, information inquiries, and support opportunity updates and closures.
- Ensure Support SLAs are met, and cases issues are resolved within a timely manner with clear communications back to the case submitter.
- Maintain data quality for all case related transactions and assist with data clean up when required.
- Identify opportunities for process improvement and be involved in testing, and roll-out of improved methods and tools.
- Work closely within the regional team and alongside the Operations Manager to ensure alignment on process, policy, and procedures.
- Cultivate relationships with key departments, including but not limited to Sales, Deal Registration Support, Sales Operations teams, Partner Care and Support,
- Position requires working EMEA time zone
What you will bring
- 2- 6 years experience with Sales Operations in IT/ Software Industry
- Experience with Salesforce CRM, analysis, and communications with various stakeholders
- Has good MS office skills or similar package
- Can follow rules and processes in a timely manner
- Ability to work effectively in a fast-paced, high energy, team-oriented environment
- Ability to multi-task and perform effectively under pressure
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business Development,
Role Category: Sales Support & Operations
Role: Sales Support & Operations - Other
Employement Type: Contract
Contact Details:
Company: SophosLocation(s): Remote
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Keyskills: cloud security Sales operations HP data protector sophos Process improvement SIEM Data quality MS Office Troubleshooting Recruitment
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