Assist Sales with quoting, information inquiries, and support opportunity updates and closures.
Ensure Support SLAs are met, and cases issues are resolved within a timely manner with clear communications back to the case submitter.
Maintain data quality for all case related transactions and assist with data clean up when required.
Identify opportunities for process improvement and be involved in testing, and roll-out of improved methods and tools.
Work closely within the regional team and alongside the Operations Manager to ensure alignment on process, policy, and procedures.
Cultivate relationships with key departments, including but not limited to Sales, Deal Registration Support, Sales Operations teams, Partner Care and Support,
Position requires working EMEA time zone
What you will bring
2- 6 years experience with Sales Operations in IT/ Software Industry
Experience with Salesforce CRM, analysis, and communications with various stakeholders
Has good MS office skills or similar package
Can follow rules and processes in a timely manner
Ability to work effectively in a fast-paced, high energy, team-oriented environment
Ability to multi-task and perform effectively under pressure
Job Classification
Industry: IT Services & Consulting Functional Area / Department: Sales & Business Development, Role Category: Sales Support & Operations Role: Sales Support & Operations - Other Employement Type: Contract