International Non Voice Process | Customer Support |
- IntouchCX
- 0 - 5 years
- Bengaluru
- 9 months ago
- Email to a friend
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Job Description
Job description
Greetings from Intouch cx !!We are currently hiring for an immediate opportunity for an International Non Voice (Gaming Project).
Interested candidates can contact
HR Rilson Dsouza @ 8147091***
Email : ri**********a@in******x.com
Job Title Customer Service Associate (CSA):
The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:
- Providing support and resolve technical issues via email and other electronic communications
- Building credibility and trust with the customer by empathizing with their problem in words
- Proactively understanding their needs and responding promptly to resolve their issue
- Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs
- Leveraging their experience to provide feedback to the team on how to improve client services
- Driving customer communication during critical events
- Essential Functions:
- An obligation to deliver exceptional customer service
- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
- Demonstrate empathy and patience to the customer
- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned
Critical Skills:
- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to operate a personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Educational/Work Experience and Requirements:
- Must successfully pass a background check
- Plus 2 is a must Graduation degree is a plus
- Must have at least six months customer service experience or equivalent
- Experience in the gaming/tech support industry is a plus
Perks and Benefits:
- 2 way free cab and food provided
- Attractive incentives and attendance bonus is also provided
Role: Email Support
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent Role
Category: Non Voice
Education UG: Graduation Not Required
Interested candidates can contact
HR Rilson Dsouza@ 8147091***
Email : ri**********a@in******x.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations, Role Category: Non VoiceRole: Email SupportEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: International Non Voice Blended Process Email Support Customer Support Non Voice Process Semi Voice Chat Support International Chat Process Email Process Chat Process
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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