Servicenow Developer (cmdb/csdm Expert)
- Virtusa
- 9 - 14 years
- Hyderabad
- 2 months ago
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Job Description
Key Responsibilities:
Seeking a skilled ServiceNow Developer with ITSM expertise and strong hands-on experience in CMDB (Configuration Management Database) and CSDM (Common Service Data Model). The ideal candidate will be responsible for designing, developing, and implementing ServiceNow solutions, ensuring alignment with ITSM best practices and enterprise service management strategies.
ServiceNow Development:
Design, develop, and implement custom solutions within the ServiceNow platform.
Design, develop, and configure ServiceNow solutions with a focus on CMDB and CSDM.
Implement and enhance ITSM processes such as Incident, Problem, Change, and Service Request Management.
Develop and maintain CMDB integrations, ensuring accurate discovery and data population.
Customize and configure ServiceNow applications (Incident, Problem, Change, Service Catalog, CMDB, etc.).
Develop and maintain integrations with external systems (REST, SOAP, JDBC).
Technical Expertise:
Hands On experience in platform upgradation and SNOW
Build and configure ServiceNow workflows, business rules, UI policies, and other key ServiceNow components.
Develop custom scripts using JavaScript to address client needs.
Utilize ServiceNows Update Sets, scoped applications, and ServiceNow Studio for development.
Implementation & Deployment:
Collaborate with stakeholders to define technical requirements and deliver high-quality solutions.
Assist in deployment planning, release management, and overall implementation of ServiceNow modules.
Troubleshooting & Support:
Provide ongoing support, enhancements, and troubleshooting for existing applications and modules.
Resolve issues, bugs, and defects in the platform, ensuring minimal downtime.
Collaboration & Documentation:
Work closely with functional consultants, project managers, and business stakeholders to ensure alignment with project goals.
Document development work, configurations, and solutions for future reference.
Provide training and support to end-users and internal teams.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA,
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time
Contact Details:
Company: VirtusaLocation(s): Hyderabad
Keyskills: ServiceNow CMDB ITSM
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Virtusa
Virtusa is a leading worldwide provider of information technology (IT) consulting and outsourcing services. We help accelerate business outcomes for Global 2000 businesses in banking and financial services, insurance, healthcare, telecommunications and media.
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