Business Analyst - L4
- Wipro
- 3 - 7 years
- Bengaluru
- 2 months ago
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Job Description
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.About The Role Role Purpose The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer. ?RESPONSIBILITY:Quality ReviewsConduct thorough reviews of quality samples to ensure compliance with standards and policies. Maintain accuracy on par with Full-Time Employees (FTEs). Focus on specific workflows for deep understanding and quality assurance.Error Categorization & ActionablesReview and verify error categorization for non-people errors, adding detailed insights as needed. Lead triaging sessions using the Root Cause Corrective Action (RCCA) framework to drive Action Items (AIs) from Root Cause Analyses (RCAs).
Root Cause Analysis (RCA)Apply the 5 Whys framework and other Six Sigma tools to conduct accurate RCAs. Demonstrate ownership of subjective RCA insights. Collaborate with vendors and T&S teams to triage and close AIs effectively.
SLO RemediationOperationalize practice modules and track training completion across vendors. Conduct production audits (reviews, agent shadows) for critical workflows to identify improvement areas.
Training SupportCoordinate with the T&S team to launch bi-weekly policy updates. Collate policy questions and ensure comprehensive policy bulletins in collaboration with T&S.
Trends ReportingTrack agent reports and lead triaging with T&S. Demonstrate ownership of trend insights, ensuring rapid response to issues.
Process ImprovementProvide tooling, process, and policy feedback based on agent/vendor staff interviews. Suggest Lean-driven improvements to workflows to enhance efficiency and quality.
Six Sigma & Lean ApplicationApply Six Sigma methodologies (DMAIC) and Lean principles (e.g., waste reduction, Kaizen) to process analysis and improvement initiatives.
Communication & CollaborationCommunicate effectively with all management levels. Collaborate with cross-functional stakeholders to achieve quality objectives.?Essential skills :Technical
Skills:
Knowledge in Microsoft Excel.
Required for B3 - For B2 knowledge - Strong data presentation and insights report writing skills.
Analytical
Skills:
Strong analytical and problem-solving abilities.
Knowledge of the 5 Whys framework and other Six Sigma tools.
Ability to identify trends and patterns in data.
Six Sigma & Lean
Skills:
Knowledge of Six Sigma methodologies (DMAIC).
Understanding of Lean principles (waste reduction, Kaizen).
Soft
Skills:
Consistently high accuracy and proficiency with policies.
Excellent communication and interpersonal skills.
Ability to influence and communicate cross-functionally.
Ability to operate with high energy and flexibility.
High level of ownership and dedication. ?Experience :Total experience of more than 3-7 years Including 2-3 years managing QA data with tools (Pareto charts, variation analysis).
Proven experience in designing, analyzing, and performing root cause analysis.
Experience/Knowledge with Six Sigma and Lean methodologies.
Experience working with cross-functional stakeholders and partners.
Exposure/Knowledge to project and program management.?Shifts :It is going to be a 24/7 business
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & Analytics,
Role Category: Business Intelligence & Analytics
Role: Business Analyst
Employement Type: Full time
Contact Details:
Company: WiproLocation(s): Bengaluru
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Keyskills: six sigma lean methodology root cause analysis report writing data presentation pareto charts charts project management data analysis process analysis program management business analysis variance analysis quality assurance digital transformation
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