Transition Lead Job in Provana India Private
- Provana
- 5 to 9 Yrs
- Noida, Gurugram
- 10 months ago
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Job Description
- Plan, organize, and execute the transition of critical business processes from the client to internal teams.
- Liaise with clients and internal departments to ensure that all system and access requirements are in place for a smooth transition.
- Act as a key liaison between the client, internal stakeholders, and transition teams to facilitate effective knowledge transfer.
- Develop and maintain detailed transition plans. Ensure all activities adhere to the transition schedule.
- Capture the business process through video/Zoom conferences and document Standard Operating Procedures (SOPs) and Quality Control (QC) matrices.
- Identify and address any process exceptions or gaps with the client.
- Review the drafted SOPs with the client, incorporate feedback, and obtain final approval.
- Train the internal team on the transitioned processes to ensure operational efficiency.
- Conduct testing and job shadowing sessions to ensure that the team is fully trained and capable of handling the process.
- Evaluate the readiness of the operations team and successfully hand off the project to them for ongoing management.
- strong client-facing and stakeholder management abilities.
- Candidate should have 5+ years of experience in transition and knowledge transfer.
- Responsible for End-to-End transition.
- Excellent verbal and written communication skills.
- Proficiency in processing documentation and creation of SOPs.
- Ability to coordinate cross-functional teams and manage timelines.
- Experience with virtual collaboration tools (e.g., Zoom, MS Teams).
- Graduation in any stream is mandatory.
- Should have proficiency in writing SOP.
- Should be flexible with 24*7 shift.
Role:
We are seeking a detail-oriented Team Leader- Transition who will be responsible for client-facing tasks, including the planning, organizing, and transitioning of key business processes. The role involves close collaboration with clients, internal stakeholders, and cross-functional teams to ensure seamless knowledge transfer, documentation, and process readiness.
Responsibilities:
Key Skills:
Preferred Candidate Profile:
Please note that Provana is operational 5 days a week and works from the office.
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Operations Management / Process AnalysisFunctional Area: Not SpecifiedRole/Responsibilies: Transition Lead Job in Provana India PrivateContact Details:
Company: Provana IndiaLocation(s): Noida, Gurugram+ View Contact
Keyskills: sop preparation transition leadership
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