Technical Support Engineer/Desktop Support @ Teleperformance

Job Description

Technical Support/Desktop Support

24X7 Shift

Gurgaon Location

Responsible for managing Technology Service Delivery, Desktop and Application Support as per existing clients requirements and support future clients/new processes.

• IT SPOC for clients and Business
• Monthly process uptime reports & matrix
• Infrastructure uptime & availability.
• Monthly SLA measurement and reports.
• Fortnightly review meetings with Process head to analyze their problems.
• Implementation & periodic review of IT Policies.
• IT audits exposure, Data collection / reporting capabilities, strong Documentation skills etc.
• Troubleshooting any reported problems and lead the team to achieve SLA.
• To evaluate & try various software beneficial for Business.
• Provide prompt Support to resolve operational issues related to Data transaction processing systems and services.

Nature of Exp.:

• Have a clear understanding of the IT Support function to serve the Customers (internal customers and external customers)
• Familiarization with Networks & System Best Standards & Practices.
• Experience in Managing and maintaining Desktop support.
• Expert in understanding of the System requirements
• Expert in System Trouble Shooting Knowledge
• Experience in call Logging service desk tools like Remedy, HPSM, Symphony etc.
• Good Level of analytical skills with planning and organizing ability.
• Extremely Good Communication Skills

Job Classification

Education

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0 - 1 Yrs 1 - 2 Yrs 2 - 3 Yrs 3 - 4 Yrs 4 - 5 Yrs 5 - 6 Yrs 6 - 7 Yrs 7 - 8 Yrs 8 - 9 Yrs 9 - 10 Yrs 10 - 11 Yrs 11 - 12 Yrs 12 - 13 Yrs 13 - 14 Yrs 14 - 15 Yrs 15 - 16 Yrs 16 - 17 Yrs 17 - 18 Yrs 18 - 19 Yrs 19 - 20 Yrs 20 - 21 Yrs 21 - 22 Yrs 22 - 23 Yrs 23 - 24 Yrs 24 - 25 Yrs 25 - 26 Yrs 26 - 27 Yrs 27 - 28 Yrs 28 - 29 Yrs 29 - 30 Yrs 30+ Yrs

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Desktop Support Helpdesk Technical Support International Technical Support