Call Quality Analyst
- Paradigmit Technology
- 1 to 6 Yrs
- Noida, Gurugram
- 5 months ago
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Job Description
Job Title - Quality Analyst
Department - product quantity
Location - Noida, sector _16A
Industry - Real-estate
*To audit the call
*To conduct regular feedback with agent
*To conduct calibration session with operation and training teams GB
*Generating daily, weekly, monthly, quality reports
Job specification
Quality role experience of minimum 1 yr for QA
Should be graduate
Knowledge of QC tools
Proficient in MS Excel
Good coms skills
Good analytical and logical skills
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Call Quality Analyst
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Keyskills: call audit call monitoring call quality
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