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Call Quality Analyst @ Paradigmit Technology

Home > Customer Care Executive (Call Centre)

 Call Quality Analyst

Job Description

Job Title - Quality Analyst

Department - product quantity

Location - Noida, sector _16A
Industry - Real-estate

*To audit the call
*To conduct regular feedback with agent
*To conduct calibration session with operation and training teams GB

*Generating daily, weekly, monthly, quality reports

Job specification

Quality role experience of minimum 1 yr for QA

Should be graduate

Knowledge of QC tools

Proficient in MS Excel

Good coms skills

Good analytical and logical skills

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Call Quality Analyst

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Keyskills:   call audit call monitoring call quality

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