Job Title - Quality Analyst
Department - product quantity
Location - Noida, sector _16A
Industry - Real-estate
*To audit the call
*To conduct regular feedback with agent
*To conduct calibration session with operation and training teams GB
*Generating daily, weekly, monthly, quality reports
Job specification
Quality role experience of minimum 1 yr for QA
Should be graduate
Knowledge of QC tools
Proficient in MS Excel
Good coms skills
Good analytical and logical skills
Keyskills: call audit call monitoring call quality