Senior Executive - Mis & Crm - Sales Operations - Otc Or Pharma Sector
- DKT India
- 3 - 6 years
- Mumbai
- 8 months ago
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Job Description
Job Title:
Senior Executive MIS & CRM (Sales Operations - Pharma/OTC Sector).
Location:
Mumbai (Head Office Santacruz West)
Experience:
3 to 6 years
CTC Range:
Rs.5.5 Rs. 6.5 LPA (Including all benefits and perks).
We are seeking a high-performing Senior Executive MIS & CRM who will manage our field force performance data, CRM operations, and provide actionable business insights to fuel our growth across India.
Key Responsibilities:
- CRM Administration: Manage user profiles, access control, hierarchy, and regular audits on CRM (SANE Force or similar).
- Data Compliance & Accuracy: Ensure geotagging accuracy, audit field activities (doctor/chemist visits, orders, route plans).
- Reporting & Analytics: Create daily/weekly/monthly sales dashboards and custom reports by territory/sales role.
- Insights Generation: Derive actionable insights from CRM and sales data to support sales strategy.
- Training & Onboarding: Conduct CRM onboarding for new hires and refresher training for the field team.
- Field Mapping & Optimization: Maintain GPS-tagged data, validate routes, and optimize beat plans.
- Documentation: Maintain updated SOPs, ensure data protection and confidentiality compliance.
Who Should Apply:
Education:
- Graduate in any stream + Diploma in Computer Applications
- Preferred: B.Sc in IT/Mathematics or equivalent
Experience:
- Minimum 3 years in a similar MIS / CRM role in OTC, Pharmaceutical or FMCG sector
- Experience with field force tracking, geotagging, CRM analytics is a must.
Skills:
- Advanced Excel (VBA Macros, Pivot, Lookup, etc.), PowerPoint
- Familiarity with SANeForce/Salesforce, ERP systems, Google Maps API
- Analytical mindset, eye for detail, and excellent coordination ability
- Strong communication and time management skills
Why Join Us?
Join a passionate, fun, and impact-driven organization that combines purpose with performance. At DKT India, your contributions will directly support reproductive health and family planning initiatives that change lives across the country.
How to Apply:
Send your CV and brief cover note to **@dk*****a.org
Subject Line: Application Senior Executive MIS/CRM Mumbai
Job Classification
Industry: NGO / Social Services / Industry AssociationsFunctional Area / Department: Sales & Business Development, Role Category: Sales Support & OperationsRole: Sales Support & Operations - OtherEmployement Type: FreshersContact Details:
Company: DKT IndiaLocation(s): Mumbai
Keyskills: Advanced Excel Google Maps API Strong communication skills Excellent Coordination Ability Time Management skills Analytical Mindset ERP Systems Sane Force PowerPoint Salesforce
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DKT India
About DKT India: DKT India is a part of DKT International, one of the largest global not-for-profit organizations specializing in family planning, safe abortion, and HIV/AIDS prevention. With a legacy of over 30 years in India, we are a leading supplier of contraceptives and reproductive health pro...
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