Customer Support Executive - Mumbai (All) @ Lumina Datamatics

Job Description

1. Selected candidates will be performing the role of Seller/Partner Support Associate for client. This includes addressing queries/concerns, errors, exceptions and alarms of Client Partners over E-mail and occasionally over phone calls.
2. The candidate would handle tickets and cases related (but not limited) to Pricing issues, seller suspensions, late shipment issues, etc.
3. Chat (via chat screen, email, CRM) with client to find resolution for complex issue or to escalate an issue.
4. Understand the complete eco system and apply the SOP accordingly and bounce back if there are any discrepancy in following the SOP.
5. Demonstrates the ability to work independently while using clients knowledge base resources, policies and procedures and make decision specific to the case to resolve them.
6. Should be willing to work in Indian & US shifts and Indian holidays (as and when requested by client/Team management)
7. Works with multiple technology applications and featured tools to resolve Seller/Partner issues.
8. Work in excel. Maintain trackers and prepare EOD report.
9. Should have decent typing speed, quick navigation between windows and documents.

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Education

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Communication Skills customer support