Customer Support BPO Voice Fresher - Navi @ Trigent Software

Job Description

International Voice Process

Fresher

Salary 25K

Location: Mumbai

Excellent communication skills required

Work From Office

Responsibilities:

• Schedule/reschedule the first day of work for the employees and share necessary information.
• Review the application form and make sure all the details are filled appropriately.
• Handle inbound calls and resolve candidates' queries.
• Respond to candidates' queries over email/text.
• Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
• Provide excellent experience to the candidates.
• Maintaining a quality score of 90% and above throughout.
• Escalate issues and seek advice when faced with complex issues/problems
• Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements
• Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
• Participate in Team building activities
• Ensure and maintain the security and confidentiality of client data
• Ensure Customer Satisfaction

For more details call/ WhatsApp Bhavana - 9148170*** or mail at bh******a@tr****t.com

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Education

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