Program Manager - Delhi/NCR,Greater
- DIN Engineering
- 9 - 14 years
- Noida, Gurugram
- 11 months ago
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Job Description
Description:
Customer Experience Support team is seeking a Program Manager to drive key initiatives and execute against strategic and operational objectives. This role will focus on our Consumer and Small Business segment programs. We are looking for someone with passion, energy, and drive that can bring creative ideas, critical thinking, and a strong appetite for execution. Exemplary communication skills and a strong ability to influence are key. The ideal candidate will be able to drive key operational processes in a fast-paced agile environment. This includes collaborating across many functions of the company and communicating with peers, outside teams and executive staff.
Who You Are:
- You are a natural leader and facilitator; driven, organized and detail oriented; adept at facilitating actions and resolving conflicts; communicating with ease at all levels; working across functions as a great influencer, collaborator, and teammate. You are highly resourceful, customer-focused and have an ability to work independently under time constraints. You tackle end-to-end ownership and successfully deliver results in a fast-paced and dynamic business environment.
- Team Player. You enjoy collaborating with, learning from, and teaching others so we all become better. You assume good intent in others, and actively do your part to make a positive work environment.
- Synthesizer. You model how to distill a problem to its essence, to make it "as simple as possible, but no simpler." You crystallize the wisdom of the team and make the next steps obvious.
- Elegant. You sweat the details to bring a beautiful elegance to everything you put your name to, and you make sure that the efforts of your team are well designed and coherent.
- Reliable. You pride yourself in developing a sense of reliability in outcomes, timelines, and goals expectations that you set for yourself and your team.
- Quality focused. You know what it takes to deliver quality, sustainable systems. You are passionate about high-quality delivery and the technology & knowledge that supports it.
Persistent: You are creative in finding ways to solve problems and dont let roadblocks stop progress
What You'll Do:
- Build positive relationships across multiple teams and leaders including IT, Engineering, Operations and Delivery Support, ensuring the right features are designed and delivered on time and with the highest quality, both internally and with partner teams.
- Drive dependencies with teams across multiple business units at various levels
- Drive day-to-day progress of you assigned program and projects and keep various levels of management informed of project status and health
- Drive strategic and tactical decisions for your projects
- Build efficiency in communication and development process and guide the team to use project delivery processes to scope work effectively
- Remove team impediments, pursue issues and risks, craft mitigation plans and bring them up to appropriate decision makers
- Report project status to team members and management with the right level of detail and strategic importance
- Willingness to wear many hats and help where help is needed
What You Need to Succeed:
- Minimum of 3 years of experience as a project or program manager in software and/or related industry including experience through a complete life cycle on a product team.
- Understanding of Agile, Lean and/or Scrum methodologies, ability to drive and develop new process(es) or methods
- Ability to understand and articulate complex technologies
- Exceptional customer focus and ability to use intuition, customer input and data to rapidly test and validate products and features
- Self-motivated and not afraid to tackle unknowns. Strong bias to action.
- Strong verbal, presentation, and written communication skills with the ability to appropriately communicate with the intended audience
- Ability to work well across organizations and form relationships with a globally diverse workforce.
- Experience with working with IT organizations
- Experience in Consumer B2C a plus
- Interest in creative ways to handle a problem
- Bachelors degree or equivalent work experience required
- Strong collaborator
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Other Program / Project Management
Role: Other Program / Project Management
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: MCA in Computers
Doctorate: Any Doctorate
Contact Details:
Company: DIN EngineeringLocation(s): Noida, Gurugram
Keyskills: Service Delivery Management Global Program Management Program Management PMP IT Program Management Project Coordination Engagement Management Agile Methodology PMO Project Management Conflict Management IT Project Management Stakeholder Management
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