Sr Process Exec - Tech Support Job in
- Cognizant
- 3 to 7 Yrs
- Hyderabad
- 3 months ago
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Job Description
- Job Summary Responsibilities Troubleshoot and resolve technical problems efficiently to ensure minimal disruption to operations. Collaborate with team members to identify and implement process improvements. Monitor system performance and ensure optimal functioning of all technical aspects. Document and maintain records of technical issues and resolutions for future reference. Assist in the development and maintenance of technical support documentation. Communicate effectively with clients and stakeholders to understand and address their technical needs. Ensure compliance with company policies and industry regulations in all technical support activities. Participate in training sessions to stay updated on the latest technologies and industry trends. Provide feedback to management on recurring technical issues and suggest possible solutions. Support the implementation of new technologies and systems within the organization. Maintain a high level of customer satisfaction by providing timely and effective technical support. Work in rotational shifts to ensure 24/7 technical support coverage. Qualifications Must be proficient in speaking English to effectively communicate with clients and team members. Should have strong problem-solving skills to troubleshoot and resolve technical issues. Must be able to work in a hybrid model with rotational shifts. Should have excellent documentation skills to maintain accurate records of technical issues and resolutions. Must be able to collaborate effectively with team members and stakeholders. Should have a strong understanding of industry regulations and company policies. Must be willing to participate in ongoing training and development sessions. Should have the ability to provide constructive feedback to management. Must be able to support the implementation of new technologies and systems. Should have a customer-centric approach to ensure high levels of customer satisfaction. Must be detail-oriented to ensure accuracy in technical support activities. Should have the ability to work independently and manage time effectively.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Sr Process Exec - Tech Support Job in
Contact Details:
Company: CognizantLocation(s): Hyderabad
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Keyskills: English Documentation Collaboration Regulations Training Feedback Customer satisfaction Time management Problemsolving
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