Unit Manager - Payments - Ops & Service/Senior @ Career Guideline

Job Description

* Duties and Responsibilities - 1. Partner Management Co-ordinate with Worldline operations EDC and SB and deliver on resolving Service Queries/Requests/Complaints. Keeping track of closed and open tickets for installations de-installations swapping parameter change complaint calls etc. Ensuring the SLA adherence as per agreement Invoice management Training on product and process Ensure Quality adherence and work on Quality Performance management with focus on Outliers and Defect reductions. 2. Automations 3. Operational Governance - Process Reviews Work towards operational efficiency Cost efficiency to meet AOP budget guidelines SOP for relevant processes Present reviews on weekly/monthly basis to review performance identify challenges faced and provide resolution support.
* Major Challenges - Owing to the dynamic nature of business getting professionally trained/ experienced talent with background of Payment/Banking industry is critical to drive success of the project.
* Key Decisions / Dimensions - Following decisions are taken by the role: Decisions regarding Partner Performance and Governance. Process changes and improvements and Automations in discussion with senior management.
, * a) Qualifications Graduation & MBA b) Work Experience Minimum 3-4 years of experience in EDC Service Operations of Payment/Banking Industry. Should have industry knowledge depth and fitment to culture. Experience in managing vendors and Queries/Requests/Complaints, preferably of Device/inventory related. Knowledge of latest technologies in Payment Industry. Sound understanding of business processes.

Employement Category:

Employement Type: Full time
Industry: Banking / Financial Services
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Unit Manager - Payments - Ops & Service/Senior

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Keyskills:   banking finance filing mis cost efficiency quality adherence service operations partner management performance management operational efficiency sla sop aop edc sound vendors reviews training business nbfc