Associate - Operations Job in Live
- Live Connections.
- 0 to 1 Yr
- Chennai
- 8 months ago
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Job Description
- Work in the Business Operations team to service top US clients to fight, prevent and recover revenue lost due to chargebacks
- Review cases due to credit card fraud and investigate the case to find a solution
- Processing and disputing credit card charge backs and inquiries to recover funds - including investigations of Chargebacks and communications with external partners
- Engaging with both internal and external stakeholders to assist with investigation to root cause of losses
- Tracking and maintaining fraud incident reports and other related analysis
- Work with clients to collect and document information that may be used in resolving outstanding disputes
- Ensure that all chargeback activities are handled in accordance with regulatory requirements
- Compile the figures from various databases to build the team monthly chargeback report
- Validating chargeback report by utilizing internal and external software systems
- Providing support for special projects as required
- Ensuring adherence to quality parameters
- Analyze and develop service improvement strategies in response to client feedback
- Support in complaint monitoring and effective and timely complaint resolution
- Good knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint and PDF and ability to run reports and analyze large data sets
- Be a good team player and collaborate well with others with respect and dignity
- Good verbal and written communication skills
- Ability to interact with client and team members in a professional and respectful manner
- Proven ability to multi-task, handle stressful situations and deadline pressures
- Work schedule flexibility an absolute requirement based on business needs of a multi-shift operation
- Problem-solving skills. Accuracy and attention to detail
- Should be creative, systematic and fast learner
- Strong oral and written competency
- Minimum 0 to 1 years of relevant work experience.
Duties and Responsibilities
Job Requirements
Employement Category:
Employement Type: Full timeIndustry: FinTechRole Category: DBA / DatawarehousingFunctional Area: Not SpecifiedRole/Responsibilies: Associate - Operations Job in LiveContact Details:
Company: Live Connections.Location(s): Chennai+ View Contact
Keyskills: mis data analysis data analyst
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