Transportation Specialist
- Amazon
- 0 - 5 years
- Kolkata
- 3 months ago
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Job Description
In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs - all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills Responsibilities include, but are not limited to:Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely.
High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
Strong analytical, mediation and problem resolution skills.
Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.
Strong understanding of process improvement techniques - Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time
Contact Details:
Company: AmazonLocation(s): Kolkata
Keyskills: Computer science Supply chain Network operations Process improvement Analytical Project management Network monitoring Customer relationship Freight Supervision
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Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e- commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon...
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