Senior Customer Care Executive
- Teleperformance
- 0 - 3 years
- Noida, Gurugram
- 9 months ago
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Job Description
Role & responsibilities
- International Customer service voice process
- 5 days working, 24*7 Rotational shifts & Rotational offs
- Respond to customer inquiries via calls
- Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution
- Maintain detailed records of customer interactions and transactions
- Process orders, forms, applications, and requests
- Collaborate with other departments to resolve issues and ensure customer satisfaction
- Stay updated on product knowledge and company policies
- Identify and escalate issues to the appropriate departments when necessary
Preferred candidate profile
- High school diploma or equivalent; associate or bachelors degree preferred
- Proven experience in a customer service role is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to handle multiple tasks and work in a fast-paced environment
- Flexible schedule, including availability for evenings, weekends, or holidays, if required
Perks and benefits
- Both side cab facilities
- Medical Benefits
For More Information Call / Whatsapp or mail on:
7042879***- Khushi Kumar kh**********3@te***************b.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Noida, Gurugram
Keyskills: International Voice Process International Call Center custom US Process Inbound Voice Process Customer Support Bpo Voice Excellent Communication In English International Voice Us Voice Process International BPO International Calling UK Process
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