Customer Service Support Advisor
- BT Group
- 0 - 4 years
- Noida, Gurugram
- 8 months ago
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Job Description
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Groups solution portfolio with some supervision.
What you ll be doing
1. Assists in the implementation of specific Customer Service management plans under supervision.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Groups resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Groups resource pool, within guidelines and with some supervision
3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
The skills you ll need
Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management
Issue Resolution
Problem Solving
Requirements Analysis
Stakeholder Management
Technical Support
Time Management
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Customer Success, Service & Operations, Role Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: BT GroupLocation(s): Noida, Gurugram+ View Contact
Keyskills: Customer service management Billing Issue resolution Information management Stakeholder management Continuous improvement Customer Service Advisor Technical support Complaint management CRM
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