Customer Support Executive Job in StarMaxx HR
- StarMaxx HR Services
- 0 to 1 Yr
- Jaipur
- 1 month ago
- Email to a friend
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Job Description
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Answer inbound customer calls or make outbound calls in accordance with established guidelines.
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Address customer queries, concerns, and issues in a clear, friendly, and professional manner.
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Maintain knowledge of products, services, and policies to provide accurate information.
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Resolve complaints and provide solutions to customer problems, ensuring positive customer experiences.
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Document interactions with customers and update customer information in the database as required.
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Maintain performance metrics such as call handling time, first call resolution, and customer satisfaction scores.
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Ensure adherence to quality standards and compliance with company processes.
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Excellent communication skills in English (both written and verbal); knowledge of additional languages is a plus.
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Strong problem-solving skills and the ability to remain calm under pressure.
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Prior experience in a customer service or voice process role is preferred but not mandatory.
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Basic knowledge of computer applications and CRM software.
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Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
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Flexible to work in rotational shifts, including night shifts if required.
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Strong interpersonal skills with the ability to build rapport with customers.
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Patience and a positive attitude toward resolving customer issues.
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Team player with a commitment to providing high-quality service.
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High school diploma or equivalent. A bachelor's degree is a plus.
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Competitive salary with performance-based incentives.
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Health insurance and other employee benefits.
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Opportunity for career growth and skill development.
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A supportive and collaborative work environment.
The "Climax International Voice Process" likely refers to a job position within a call center or customer support company based in Jaipur, India, under a company named "Climax International." The "Voice Process" typically involves handling customer service calls, inbound or outbound, where employees communicate with clients or customers through voice-based communication.
Here's an example job description for a "Voice Process" position at a company like Climax International in Jaipur:
Job Title: Voice Process Associate
Location: Jaipur, Rajasthan
Company: Climax International
Job Overview: We are looking for energetic and customer-oriented individuals to join our team as Voice Process Associates. As part of the Voice Process team, you will be responsible for handling inbound and/or outbound calls, providing excellent customer service, addressing queries, resolving complaints, and ensuring customer satisfaction in a timely and professional manner.
Key Responsibilities:
Requirements:
Desired Skills:
Educational Requirements:
Perks and Benefits:
This description provides an overview of the key duties and requirements for a typical voice process role in customer service. If you have specific details about the company or role you're referring to, feel free to share, and I can tailor the description further!
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: Customer Support Executive Job in StarMaxx HR
Contact Details:
Company: StarMaxx HR ServicesLocation(s): Jaipur
Keyskills: bpo customer support international bpo voice process
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