Production support engineer (Windows, Citrix,) @ Fidelity National

Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Production support engineer (Windows, Citrix, PowerShell, AWS, Terraform) Pune (3 - 5 Years)

Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About this Team

Team works 24/7 to give support to clients spread across all regions. Team supports various technologies like AWS Cloud, Azure Cloud , Windows Servers, Citrix XenApp, Windows Actie Directory and Group policies, Terraform etc.

What you will be doing:

• Giving support to our global clients whose infrastructure is hosted on Public cloud. Perform Day to day activities like User management , Troubleshooting performance issues, Monthly patching of servers.

• Provides technical support activities for a software production processing environment.

• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.

• Detects, diagnoses and reports related problems.

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.

• Creates and maintains complete documentation relative to the support of application software.

What you bring:

• Candidate should have Strong Windows knowledge and Scripting skills like Powershell or Python, basis understanding of AWS/Azure public cloud, good to have knowledge of Citrix xenapp and Terraform

• Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels

• Requires a working knowledge of applications and utilities used by supported products

• Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems

• Ability to demonstrate interpersonal and teambuilding skills and manage conflict

• Ability to understand and apply concepts

What we offer you :

• A range of benefits designed to help support your lifestyle and wellbeing

• A multi-faceted job with a broad spectrum of responsibilities

• A modern international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Production support engineer (Windows, Citrix,)

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Keyskills:   unix sql shell scripting sla troubleshooting citrix xenapp team building online privacy user management technical support financial services international work corrective actions behavioral training professional manner spectrum management application software technical assistance aws cloud