Customer Support Representative @ Ampluskey Consultancy

Job Description

JOB DESCRIPTION

PURPOSE OF POSITION

Candidate will be responsible to handle the queries and complaints from Flipkart customers on inbound calls.

PRIMARY DUTIES AND RESPONSIBILITIES

• Follow procedures methodically to accurately respond to customersonCall.
• Provide quotes and information to customersrelatedtotheir product.

• Provideinformation includingDelivery timeand other quires related to product.
• Fulfillinvoice requestson purchased products.

ELIGIBILITY-

• Should have minimum 6 months experience in BPO. Freshers also considered.
• Should be proficient in spoken and written English & Hindi
• All agents to be cross skilled to manage all channel interactions
• Male candidates should be comfortable working any 24/7 shift.
• Female candidates should be comfortable working from office between 09:00 AM to 09:00 PM.

WORK CULTURE-

• Work fromoffice (Gurgaon Location)
• 6 days a week with 1 rotational off
• 24/7 any 9 hours shiftfor Male candidates

• 9 hours of shift between 09:00 AM to 09:00 PM for female candidates.

Regards

Kapil

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Keyskills:   customer service bpo customer support