Engagement Mgr / Program Mgr: Be+ Mba Premium Colleges With 3+yrs Exp.
- QualityKiosk
- 3 - 8 years
- Mumbai
- 9 months ago
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Job Description
Qualitykiosk Technologies is hiring Engagement Manager /Program Manager / Customer Success Manager to manage large enterprise client relationships.
The engagement manager must possess excellent communication, thought leadership, and analytical skills to build and manage customer relationships effectively. Acting as a liaison
with clients and internal cross-functional teams is vital to plan, strategize, and exceed customer expectations and ensure seamless communication and service delivery.
Work Mode: Work from office ( M-F)
Location: Navi Mumbai
Key Responsibilities:
- Develop and maintain strong relationships with customers and ensure customer satisfaction throughout the project lifecycle.
- Manage the project delivery process, including project planning, resource allocation, risk management, and budgeting.
- Coordinate with cross-functional teams, internal and external stakeholders effectively to ensure successful project delivery.
- Provide regular project updates to customers and internal stakeholders, including status reports, risk assessments, and progress reports.
- Manage and escalate project risks and issues to internal stakeholders and customers, ensuring timely resolution.
- Act as a point of contact for customer inquiries, concerns, and feedback, ensuring excellent customer service.
- Identify new business opportunities and work with the sales team to generate new business.
- Ensure governance and compliance with internal processes, procedures, and quality standards.
Requirements
- BE + MBA (full time) from premium institutes is a mandate.
- 3+ years of experience in project management and customer interfacing
- Excellent communication and interpersonal skills.
- Strong project management skills, with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
- Strong analytical and problem-solving skills, with the ability to identify and mitigate project risks and issues.
- Excellent leadership and organizational skills, with the ability to motivate cross-functional communication.
- Attention to detail and strong documentation skills, with the ability to create and maintain project plans, proposals, and reports.
- Strong business acumen and understanding of customer needs, with the ability to identify new business opportunities.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program Management, Role Category: Technology / ITRole: Head - Program ManagementEmployement Type: Full timeContact Details:
Company: QualitykioskLocation(s): Mumbai
Keyskills: Program management Business analytics Customer engagement Project delivery Solutioning
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