Build your career as academic counsellor/Day
- Rivera Manpower
- 1 - 3 years
- Bengaluru
- 10 months ago
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Job Description
HI WARM GREETINGS,
Hiring for Edtech /Academic advisor/ customer support/ Day shift/ UPTO 5.5LPA
Looking for candidates with Experience in Academic Advisor/ Customer Support from ED Tech background Only
Sanskar: 9513900***
ri**********r@gm**l.com
(if the number is busy please share the cv on the WhatsApp )
Openings available:
Process Name: Academic Advisor/ Academic counsellor
Shift Timings: Day shift
Work Location : Bangalore
Experience : 1 yr to 3 yrs
Salary Package : 5.5 lakh(Unlimited Incentives)
Rounds of Interviews : Hr round/Mock call/TL round
Post-Graduate Qualifications : Any Post-Graduates expect MA
Experience Needed : Experience should be in Academic Advisor/ Academic advisor / Client Relationship Management ( Note : Preferable in Educational Industry )
Roles and Responsibilities:
- To be the first level - point of university contact for the student.
- To act as an interface between the Student and the University departments.
- To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.
- To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat
- To facilitate in addressing students with their semester subject related queries.
- To nurture students in completing their academic requirements in a timely manner.
- To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students specific requirements/queries and also receive inbound calls whenever required to address student queries and respond to their emails.
- To achieve high student satisfaction by providing a personalized precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries
- To create and follow processes and recommend process improvements
- To identify, escalate priority issues, coordinate with various teams to get the
- responses, and ensure that the response is provided to the student within the TAT.
- To achieve high re-registration of students to next semester and high programcompletion rate.
- To achieve high re-registration of students to next semester and high program completion rate.t.
- To adapt and handle changing situations and environments efficiently
- To use effective data points and interpersonal skills to resolve conflict situations
- Refrain students from the last-minute submission of IAs, Project Synopsis and Project report.
NOTE- CANDIDATES MUST BE POST GRADUATE AND SHOULD HAVE EXPERIENCE IN ACADEMIC ADVISIOR/ CUSTOMER SUPPORT
Regards,
Smitha
HR TEAM
RIVERA MANPOWER SERVICES
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: BD / Pre Sales
Role: BD / Pre Sales
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: M.Com in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: Rivera Manpower ServicesLocation(s): Bengaluru
Website: https://www.riveramanpowerservices.in
Keyskills: edtech BPO UNACADEMY Vedantu customer service upgrad Byjus MBA customer support Customer Relationship dayshift Customer Care Domestic BPO ACADEMIC ADVISOR KNOWLEDGE HUT customer handling Domestic Process
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