Senior Officer
- VFS Global
- 1 - 2 years
- Mumbai
- 9 months ago
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Job Description
Location: [India]
Location: Work from Home (Must be available during US Eastern Standard Time - EST)
- The candidate will play a pivotal role in ensuring the smooth and efficient operation of VAS2 and OV team by handling various coordination tasks and preemptive measures to stay ahead.
- This role requires a detail-oriented, proactive, and adaptable individual with excellent communication, organizational skills.
- The individual will have a strong sense of foresight who can prepare for upcoming challenges and opportunities on every project.
- The individual will become a Subject matter expert on all the products managed by the team and create templates for long term organization and success.
- It is a work from home position in US Eastern Time Zone. (New York time)
Key Responsibilities:
Project Coordination:
- Assist in the planning, execution, and monitoring of projects by coordinating activities, tracking timelines, and managing project-related documentation.
- Collaborate with team members to ensure project goals are met efficiently.
Deadline Management:
- Proactively follow up on all deadlines with multiple officers across the Americas. Persistence is key, as meeting deadlines is essential even when staff may be unresponsive. Additionally, build strong relationships and maintain a courteous approach to ensure positive engagement and responsiveness from stakeholders.
Communication:
- Act as a point of contact for internal and external stakeholders, including team members, clients, and vendors. Communicate updates, information, and requirements effectively and professionally.
Data Management and Performance Tracking:
- Assist in Data Collation on counts, conversion and revenue as per prescribed format in timely and regular manner. (Training will be provided)
- Monthly tracking of VACs target achievement and calculation of VAC of the month/ Quarter/ year.
- Assist in monitoring departmental budgets by tracking expenses and preparing financial reports.
- The individual will inherit master analysis Reports per product, will maintain their updates and must enjoy tracking the performance on a daily basis.
- Generate and analyze reports for decision-making purposes.
- Occasionally maintain Incentive calculation for select VAS sales.
Marketing and Visibility
- Liaison with marketing to ensure low lying sales regions are being advertised and marketed to the VFS customer/Applicant base.
- Announcement draft and motivation campaign design of VAC of the month/ Quarter and Year.
Miscellaneous Tasks:
- Handle any other tasks or responsibilities as assigned by the supervisor/manager.
- Follow the US Holiday schedule
- Work from Home
- Must be flexible and able to work on occasional weekends and evenings as required by the job.
Qualifications:
- Bachelor's degree or equivalent work experience.
- Proven experience in administrative, coordination, or support roles.
- Strong proficiency in office software (e.g., Microsoft Office Suite).
- Advanced Excel and power point.
- Exceptional organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Detail-oriented and capable of managing multiple tasks simultaneously.
- Ability to work independently and as part of a team.
- Adaptability to forecast with a high level of preparedness and problem-solving skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & Analytics, Role Category: Business Intelligence & AnalyticsRole: Business AnalystEmployement Type: Full timeContact Details:
Company: VFS GlobalLocation(s): Mumbai
Keyskills: Communication Skills Data Management And Analysis Project Coordination Forecasting Performance Monitoring Deadline Oriented Multitasking Microsoft Office Suite
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VFS Global is the worlds largest outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its client governments. With 908 Visa Application Centres (VACs) an...
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