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Urgent | Hiring for Customer Support Job in @ Izee Manpower

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 Urgent | Hiring for Customer Support Job in

Job Description

    Hi,

     

    Job description

    Excellent verbal and written communication skills in English
    Good problem-solving skills
    Ability to work in a fast-paced and target-driven environment
    Basic computer knowledge and typing skills
    Willingness to work rotational shifts, including night shifts.

    Role & responsibilities

    Respond to customer queries through Email/Chat/Voice Support

    Research and resolve customer issues using the tools and applications provided
    Identify and escalate issues to supervisors wherever necessary
    Document all calls as per the standard operating procedures
    Follow up on customer calls wherever necessary
    Identify and escalate to management any deviations observed in the call trends
    Maintain expected Quality Targets
    Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met.
    Meet internal Production, Utilization and Productivity target.

     

    Only Graduates

    Caontact:Veera-hidden_mobile

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: Urgent | Hiring for Customer Support Job in

Contact Details:

Company: Izee Manpower
Location(s): Bengaluru

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Keyskills:   voice process international voice process international call center customer service international bpo customer support semi voice bpo voice

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₹ Not Specified

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Izee Manpower

Izee Manpower is a leading professional organization servicing a host of fortune 500 clients across verticals and training expertise in soft skills communication and personality development.