Manager-Account Svcs Job in HCL Technologies
- HCL Technologies
- 7 to 12 Yrs
- Noida, Gurugram
- 2 months ago
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Job Description
- Manager-Account Svcs Noida 7-12 Years INDIA Job Family Delivery Voice Job Description (Posting). To improve the efficiency of the business through identification of the existing issues, optimizing activities, creation and implementation of solutionsorimprovementsorenhancements and generating detailed reportsoranalyses to improve processes and functionalities within the assigned project (1.) 1. Ensure Retention of team members is within the agreed norms. 2. To lead, motivate and develop teams so that they are motivated to meet new challenges. (2.) 1. To ensure complete adherence to AttendanceorLogin HoursorUnsched Leave for his spanor2. To ensure full deployment of performance management processes like Monitoring, Coaching, One to One, etcor3. To have regular reviews with team leaders 4. To maximize profitability and ensuring Quality standards (3.) 1. To formulate the Key Result Areas of the Team Leaders and Team Members 2. Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals 3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients (4.) The individual should demonstrate capability of delighting one s customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities (5.) To consistently meet or exceed all agreed execution parameters as defined for the process. Qualification B-Tech No. of Positions 2 Skill (Primary) Domain Competencies (BSERV )-BFS-Operations Management Auto req ID hidden_mobileBR,
Employement Category:
Employement Type: Full timeIndustry: BFSI
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Manager-Account Svcs Job in HCL Technologies
Contact Details:
Company: HCL TechnologiesLocation(s): Noida, Gurugram
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