Software Support Analyst
- Mumba Technologies
- 2 - 4 years
- Noida, Gurugram
- 2 months ago
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Job Description
Title: Software Support Analyst Job Responsibilities: This position is responsible for providing customer support, administering customer support cases, monitoring application data and supporting customer training. Customer support, Issue Tracking and Resolution- Provide customer support to clients over phone, email and web case submissions. Enter case data into the system update and close cases as appropriate. Diagnose customer issues- collect pertinent data on the issue. Provide support for items where solution is known and close case. For new problems, appropriately assign cases for resolution. monitor all cases to ensure that resolution deadlines are being respected. follow up with assignees as necessary to close cases. Document all solutions and maintain a solution database. Prepare monthly reporting on customer support activity. Work with the customer support team to proactively evaluate and improve customer support. Participate in next release design to create awareness of customer problems. Client Data Monitoring and Reporting Monitor regular data upload from clients. Ensure timely data submissions. Observe data monitoring protocols. Prepare scheduled client reports. Assist with other client reporting as necessary. Technical Training Ability to participate in QA / UAT, deployments, and configurations. Assist in preparation for on-site and web-based training. Conduct training at client locations or via the web. Ability to develop training materials on advanced topics preferred but not required. Skills and Experience Necessary Excellent written and oral communications skills Background in application and software support Highly detailed oriented with strong technical aptitude Strong skills with MS Office (Excel, PowerPoint, Word, Outlook) Ability to learn new software applications. Ability to multi-task and prioritize multiple assignments.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security,
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: Mumba TechnologiesLocation(s): Noida, Gurugram
Keyskills: UAT L2 Support SQL
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Mumba Technologies
At Mumbatech, we are creating long-term strategic alliances to make companies grow and offering end to end human capital solutions beyond your traditional executive search firm or average Headhunter. We take pride in working with hypergrowth Startups and Fortune 500 Companies. Our Leadership ...
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