Contact Centre - International Voice Process @ Allegis Group

Job Description

Role & responsibilities

• Working in a contact center environment handling multiple customer queries from our Customers typically on multiple products and or propositions
• Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction
• Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions
• Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
• Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities
• Advising, communicating, empathizing, resolving conflict and responding sensitively to clients
• Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
• Recognize and adjust support approach to accommodate all levels of customers experience
• Communicate positively with team members, customers, and other partners.

What we will offer you

• A competitive base salary and discretionary bonus scheme
• Various leave policies that allow you to rest, recuperate and balance personal and family commitments
• Market-leading training and development program leading to excellent Career Progression opportunities
• Preferential staff banking offers for all Permanent and Contract Employees
• Attractive benefit package such as medical insurance, housing loan and share options
• 5-day working shift pattern - 8 hour shift with an hour break time
• Transportation allowance as per shift eligibility
• An onsite Cafeteria catering to multiple cuisines, confectionery store, fruit juice counter
• Opportunity to get involved in social and sports activities
• Rewards and Recognition for your success and contribution to the team
• Great team environment

Job Classification

Education

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0 - 1 Yrs 1 - 2 Yrs 2 - 3 Yrs 3 - 4 Yrs 4 - 5 Yrs 5 - 6 Yrs 6 - 7 Yrs 7 - 8 Yrs 8 - 9 Yrs 9 - 10 Yrs 10 - 11 Yrs 11 - 12 Yrs 12 - 13 Yrs 13 - 14 Yrs 14 - 15 Yrs 15 - 16 Yrs 16 - 17 Yrs 17 - 18 Yrs 18 - 19 Yrs 19 - 20 Yrs 20 - 21 Yrs 21 - 22 Yrs 22 - 23 Yrs 23 - 24 Yrs 24 - 25 Yrs 25 - 26 Yrs 26 - 27 Yrs 27 - 28 Yrs 28 - 29 Yrs 29 - 30 Yrs 30+ Yrs

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   international voice process international bpo voice process inbound customer service us voice process