Phone Banking Officer @ Leading Client

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Phone Banking Officer

Leading Client
0 - 5 years
Hyderabad
9 months ago
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Job Description

(Candidates with excellent communication skills only can apply)

Immediate joiners only

Role & responsibility:

Phones Officer role is focused on rendering services to Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell upsell set products.

Key Responsibilities:

- Displaying complete onus to customers queries problems

- Delivering service with requisite courtesy and accuracy

- Adhering to product and process requirements, with nil errors

- Escalating customer issues to the right internal stakeholders

- Complying to service and sales guidelines

- Achieving Call Quality targets

- Resolving customer queries at the first instance of contact, with minimum call handling time

Cross-sell upsell set products like

- Loans and mortgages

- Priority elite accounts

Qualifications:

Optimal qualification for success on the job is:

Graduate or Post graduate from a recognized institution.
0- 5 years relevant role in voice customer service.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

Proficiency in systems related to Banking transactions and services.
Good communication skills in both English and local language.
Excellent lead generation and conversion skill.

Immediate joining or short notice is required

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Leading Client
Location(s): Hyderabad

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Keyskills: Phone Banking Banking transactions lead generation customer service

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₹ -5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Leading Client

ScaleneWorks People Solutions LLP is one of the empanelled recruiting agency for Bihar Vikas Mission.ScaleneWorks has also been awarded recruitment for 15 positions under phase VI

Phone Banking Officer @ Leading Client

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